Shipping Policy

At Authentic Toy Horse, we are dedicated to ensuring that your cherished equine models are delivered to you in pristine condition. We understand that receiving a new addition to your collection is an exciting event, and we take great care in every step of the shipping process to protect your investment. Our primary goal is to provide a seamless and secure delivery experience, regardless of your location.

Packaging Standards

We know that Authentic Toy Horse models are not just toys; they are works of art. Therefore, we employ rigorous packaging protocols to safeguard your items during transit. Every order is inspected and packaged by our trained staff to prevent damage. We utilize high-quality shipping materials, including sturdy corrugated boxes, bubble wrap, and void fill, to ensure that your models remain stationary and protected from impacts. For collectors purchasing multiple items or larger-scale models, we double-box when necessary to provide an extra layer of security. We take pride in the presentation of our packaging, as we want your unboxing experience to be as delightful as the model itself.

International Shipping Considerations

We are pleased to serve a global community of horse enthusiasts. While we support shipping to various international destinations, customers outside the domestic region should be aware of specific import regulations. Please note that import duties, taxes, customs fees, and handling charges are not included in the item price or shipping charges displayed at checkout. These fees are the sole responsibility of the buyer and must be paid upon delivery in your respective country. It is highly recommended that you check with your local customs office to determine what these additional costs might be prior to making a purchase, as policies vary widely from country to country.

Order Processing and Tracking

Once your order is placed on authentictoyhorse.com, it enters our fulfillment pipeline. While we strive to process orders as quickly as possible, please allow for standard business days for us to verify payment, prepare your items, and generate shipping labels. During peak seasons, such as holidays or major sales events, processing times may be extended. Once your package is dispatched, you will receive a notification with tracking information so you can monitor its journey to your doorstep. Please remember that while we provide estimates, the actual delivery time is dependent on the shipping carrier’s schedule and any unforeseen logistical delays.

Delivery and Handling

We partner with reputable shipping carriers to ensure reliable delivery. For the safety of your models, we recommend selecting a shipping method that includes tracking and insurance, especially for high-value or rare items. If you receive your order and find that the packaging has been compromised or the item is damaged, please contact us immediately so we can assist you with a resolution. We are committed to customer satisfaction and will work diligently to make things right. By shopping at authentictoyhorse.com, you are entrusting us with your collecting passion, and we promise to handle your orders with the utmost care and professionalism.